Ordering, Shipping, Return, and Tax Policies Within the U.S.
You can place orders via:
• Our website using our secure PayPal-enabled shopping cart
• E-mailing your order to firstname.lastname@example.org
• Faxing your order to 603-965-3890
Please contact us if you require a customized quotation. Although we do not take orders over the phone, feel free to call us with questions at 860-531-VIEW (860-531-8439).
We sell our products via a mix of direct sales and independent manufacturer representatives that varies by territory and product. In some cases we may refer you to one of our independent manufacturer representatives.
We accept payment via PayPal, and credit cards accepted through PayPal such as MasterCard, Visa, American Express, and Discover Card. We may also accept company checks at our discretion. We may provide net terms upon request to certain government agencies, educational institutions, crime labs, research labs, and companies at our discretion.
We ship anywhere within the United States. Shipping charges are automatically added during the PayPal checkout process and are typically based on smaller items via USPS Priority Mail and larger items via FedEx Ground. Please contact us with any questions or special shipping requests; we would be happy to provide a customized invoice to fit your needs.
If you wish to make a return for a refund (your original purchase price, not including shipping and handling charges, minus a 15% restocking fee), please contact Viewpoint Laboratories within thirty (30) days of receiving the item(s) to receive a Return Materials Authorization (RMA) number. Returns must be shipped insured and marked with the RMA number via a trackable shipping service. Products must be in the condition you received them and in the original box and/or packaging. This return policy does not apply to products expressly sold on an “as-is” basis.
Items sold by Viewpoint Laboratories and shipped to destinations in Connecticut may be subject to sales tax.